Safaricom Kenya
Exciting Opportunity – Apply Now
A Reputable Company is hiring! Check out this Exciting Opportunity opportunity in Kenya. Never pay for any CBT, test, or assessment as part of any recruitment process. When in doubt, contact us.
This is a fantastic job opportunity to grow your career in a dynamic environment.
Read More About A Reputable Company
A Reputable Company is a leading organization known for its commitment to excellence and innovation in the industry.
Exciting Opportunity
Job Type: Full Time
Qualification: Relevant qualifications required.
Experience: Experience in a similar role is a plus.
Location: Kenya
Job Field: Relevant job field.
Tasks and Responsibilities
- Plan and implement strategies aligned with the company’s goals.
- Collaborate with teams to achieve project objectives effectively.
- Maintain high standards of performance in all assigned tasks.
Job Requirements
- Proven experience in a similar role
- Strong skills in communication and problem-solving
- Ability to work independently and in a team
Benefits of Joining A Reputable Company
- Health insurance and wellness programs
- Paid time off and flexible work hours
- Professional development opportunities
Method of Application
Interested and qualified? Click here to apply.
Frequently Asked Questions
What is the salary for this position?
The base salary for this role is negotiable. For more details, contact A Reputable Company.
How do I apply for this job?
Click the “Apply Now” button above or visit Https://secretjobsnow.com/jobs to apply.
What is the application deadline?
Applications for this position close on 2025-02-26.
Urgent Job Opportunities
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Read more about this company
M-Pesa Africa – IT Operations Service Governance Specialist
Job Type
Full Time
Qualification
BA/BSc/HND
Experience
2 – 3 years
Location
Nairobi
Job Field
ICT / Computer
About the Role
The IT Operations Service Governance Specialist will be responsible for developing, implementing, and managing governance frameworks and processes within IT operations. This role encompasses managing policies, change and release management, transition and gatekeeping, training, and operational capacity evaluation to maintain high-quality services and ensure compliance. The ideal candidate will have strong governance expertise, a deep understanding of IT operations, and the ability to collaborate effectively with cross-functional teams.
Responsibilities
Design and implement robust IT service governance frameworks, policies, and procedures to ensure effective management of IT operations;
Develop, enforce, and regularly update IT operational policies and procedures to ensure alignment with business objectives and compliance with regulatory requirements;
Oversee the change and release management processes to ensure smooth transitions and minimize disruptions;
Implement best practices and industry standards;
Oversee the transition of new services and systems into operational use;
Act as a gatekeeper to ensure all necessary criteria and standards are met before implementation;
Maintain a Risk Register for Operations to ensure regulatory compliance and audit alignment;
Provide support and represent MPA in VC and VF governance initiatives;
Manage and ensure closure of any outstanding audit issues against MPA;
Provide training and support to IT operations teams on governance policies, procedures, and best practices;
Foster a culture of compliance and continuous improvement;
In liaison with Technical operations lead to assess and evaluate the operational capacity of IT services to ensure they meet current and future business needs;
Implement strategies to optimize capacity and performance;
Identify, assess, and manage risks associated with IT operations;
Develop and implement risk mitigation strategies;
Maintain comprehensive documentation of governance frameworks, policies, procedures, and performance reports;
Ensure all relevant information is accessible and up-to-date.
Qualifications
Knowledge and Experience:
Proven experience in a governance, compliance, or risk management role within IT operations, preferably in the fintech industry;
Strong understanding of IT operations and service management;
Excellent knowledge of regulatory requirements and industry standards;
Strong analytical and problem-solving skills;
Exceptional communication and interpersonal skills;
Ability to work effectively in a fast-paced, dynamic environment;
Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices;
Analytical and problem-solving abilities to assess risks, impacts, and benefits of changes and releases;
Professional Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field;
Proven 2-3 experience in a governance, compliance, or risk management role within IT operations, preferably in the fintech industry;
Knowledge of regulatory compliance and data security standards;
Proficiency in IT governance and compliance software and tools;
Relevant certification (e.g., ITIL, COBIT, CGEIT, CRISC) is a plus;
Experience working in African markets is highly desirable;
Experience in working in dynamic and high-growth environments;
Experience in working with multi-cultural geographically distributed teams;
Industry recognized certifications – TOGAF, AWS CSA, Redhat CA, Google PCA etc.
Method of Application
Interested and qualified? Go to Safaricom Kenya on egjd.fa.us6.oraclecloud.com to apply
Build your CV for free. Download in different templates.
To apply for this job please visit secretjobsnow.com.