Job Description

We are seeking a friendly and professional Hostess to join our team in Nairobi, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests in a warm and professional manner
• Manage reservations and seating arrangements efficiently
• Escort guests to their tables and provide menus
• Maintain an organized and clean reception area
• Coordinate with wait staff to ensure smooth service flow
• Handle customer inquiries and special requests promptly
• Assist in maintaining the overall appearance and cleanliness of the restaurant
• Manage waiting lists during peak hours
• Communicate effectively with kitchen and bar staff
• Promote special offers or menu items as directed by management
• Handle cash and credit card transactions when required
• Assist with coat check services if applicable

Qualifications

• High school diploma or equivalent
• Minimum of 2 years’ experience in a similar role within the hospitality industry
• Fluency in English; knowledge of Swahili or other local languages is a plus
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Basic knowledge of restaurant operations and dining etiquette
• Ability to work in a fast-paced environment
• Proficiency in handling reservations systems and point-of-sale software
• Well-groomed appearance and a positive attitude
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Physical stamina to stand for extended periods
• Strong multitasking and organizational skills
• Ability to remain calm and professional under pressure

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Job Description

Join our team as a Food & Beverage Waiter in the vibrant city of Nairobi, Kenya! We’re looking for a friendly and customer-focused individual to provide exceptional dining experiences to our guests. As a key member of our food service team, you’ll play a crucial role in ensuring customer satisfaction and maintaining the high standards of our establishment.

• Greet and seat guests in a warm and welcoming manner
• Take accurate food and beverage orders, ensuring special requests are communicated to the kitchen staff
• Serve food and beverages in a timely and professional manner
• Answer questions about menu items, making recommendations when appropriate
• Ensure tables are set up correctly and maintained throughout service
• Process payments accurately and efficiently
• Collaborate with kitchen staff and other team members to ensure smooth service operations
• Adhere to all food safety and sanitation guidelines
• Assist in side work duties such as restocking supplies and cleaning dining areas
• Handle customer concerns or complaints with patience and professionalism

Qualifications

• Strong communication skills with fluency in English
• Excellent customer service skills with a friendly and supportive demeanor
• Basic math skills for handling cash and credit transactions
• Knowledge of food and beverage service techniques
• Ability to work efficiently in a fast-paced environment
• Team player with a positive attitude
• Attention to detail in food presentation and table settings
• Physical stamina to stand for extended periods and carry trays of food and beverages
• Previous experience in food service or hospitality industry preferred
• Diploma or degree in Hotel Management
• Food handling certification preferred
• Flexibility to work various shifts, including weekends and holidays

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Job Description

• Conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel.
• Design, implement and evaluate training and development programs as identified by Training Needs Analysis.
• Proper administration of the Training Department.
• Prepare materials prior start of any Training.
• Compile all monthly reports and submit to the Talent & Culture Manager.
• Set up the training room well in advance before the training starts.
• To coordinate and monitor training programs as per the instruction of the Talent & Culture Manager.
• Conduct regular audit, evaluate and provide constructive feedback to Departmental Trainers on their performance.
• Keep an up-to-Date training record.
• Compile and monitor the Trainee Programs.
• Maintain close contacts with local colleges, hotel schools and universities.
• To participate actively in Career Fairs.
• To carry out any other reasonable duties as assigned by the Learning & Development Manager.
• To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide a friendly, courteous and professional service at all times.
• To maintain good working relationships with your colleagues and all other departments.
• To respond to any changes in the department as dictated by the needs of the hotel.

Qualifications

• Bachelor’s degree in Human Resources, Education, Organisational Development, or a related field (or equivalent experience).
• Minimum 1 year of experience in training coordination or learning and development.
• Demonstrates self-confidence, personable & refined.
• High degree of professionalism with understanding of hotel operations and business acumen.
• Excellent reading, writing and oral proficiency in English.
• Strong working knowledge of digital tools, i.e. MS Office..
• Prior experience with LMS administration.
• Previous experience in training coordination.
• Strong interpersonal and training skills.
• Excellent communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• Strong presentation, facilitation, and communication abilities.
• Analytical mindset with the ability to assess training effectiveness.
• A proactive, team-oriented approach with a passion for employee development.
• Experience with e-learning platforms and content creation tools.
• Knowledge of adult learning principles and instructional design methodologies.
• Familiarity with hospitality industry standards and best practices.
• Ability to create engaging and interactive training materials.
• Experience in measuring and evaluating training effectiveness.
• Strong project management skills.
• Proficiency in data analysis and reporting.