Experience: 3+ years in fleet operations, transport management, logistics, or driver/rider training
Reports to: Head of Operations

Key Responsibilities

Fleet & Rider Management

• Track and monitor bikes and riders in real-time using company’s IoT-enabled fleet management platform.
• Analyze rider performance data to improve efficiency and optimize fleet deployment.
• Implement strategies to maximize rider productivity and customer satisfaction by reducing downtime and improving delivery efficiency.
• Oversee rider onboarding, verification, and fleet assignment to ensure compliance and operational efficiency.
• Ensure routine fleet maintenance and servicing schedules are adhered to, in collaboration with the maintenance team.

Training & Compliance

• Develop and implement rider/driver training programs on safety, efficient delivery, customer service, and compliance with transport regulations.
• Conduct regular performance reviews and refresher training to improve operational standards.
• Ensure all riders and drivers meet company policies and regulatory requirements.
• Partner with external training institutions where necessary to enhance rider/driver skill sets.

Operational Efficiency & Logistics Optimization

• Monitor rider and fleet efficiency, ensuring timely deliveries and route optimization.
• Identify and resolve operational challenges to improve service delivery.
• Work with business partners to align rider/driver deployment with delivery demands.
• Ensure seamless communication between riders, dispatch, and customer service teams.

Data Analytics & Performance Monitoring

• Utilize data analytics tools (Excel, Google Sheets, Power BI, Tableau, etc.) to track and optimize fleet performance.
• Generate reports on delivery times, fleet utilization, rider earnings, and service efficiency.
• Use insights to improve route planning, rider training, and operational performance.

Customer & Stakeholder Engagement

• Act as the main contact for rider/driver issues, ensuring effective resolution of operational concerns.
• Maintain strong relationships with business clients and logistics partners using company’s fleet.
• Support sales and logistics teams in ensuring rider availability and fleet readiness.

Qualifications & Skills

• Bachelor’s degree or diploma in Transport Management, Logistics, Business Administration, Data Analytics, or a related field.
• 3+ years of experience in fleet operations, transport coordination, logistics, or rider/driver training.
• Strong data analytics skills, including proficiency in Excel, Google Sheets, and visualization tools like Power BI or Tableau.
• Experience with IoT-based fleet management platforms and real-time tracking tools.
• Excellent leadership, problem-solving, and communication skills.
• Ability to work in a fast-paced, high-pressure environment.

What We Offer

• Competitive salary and benefits.
• A dynamic, innovation-driven work environment.
• Career growth opportunities in a fast-scaling eMobility company.
• Hands-on experience in transforming last-mile logistics in Africa.