We are seeking a Client Care & Service Executive to provide exceptional service and support to our clients. The ideal candidate will have strong communication skills, problem-solving abilities, and a client-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.

Responsibilities:

• Respond to inquiries, requests, and complaints from clients through multiple channels, including phone, email, chat, and social media.
• Provide accurate and timely information, guidance, and assistance to resolve client issues and concerns.
• Handle client inquiries and requests regarding status of their matters, billing and availability of counsel to attend to them.
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
• Maintain a positive and professional attitude in all client interactions, ensuring a high level of client satisfaction.
• Follow established procedures and protocols for handling client inquiries, complaints, and feedback.
• Keep accurate records of client interactions, transactions, inquiries, and resolutions in CRM systems or databases.
• Collaborate with internal teams, including counsels, operations, and technical support, to address client needs and ensure prompt resolution of issues.
• Stay updated on emerging areas of law, company policies, and industry developments to provide accurate and relevant information to clients.
• Participate in training and professional development activities to enhance client service skills and knowledge.