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Customer Operations Manager at Unilever – undefined – Apply Now
Job Overview
Company: undefined
Location: undefined
Employment Type: undefined
Job Description
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On any day, 2 billion people use Unilever products to look good, feel good and get more out of life – giving us a unique opportunity to build a brighter future.
Great products from our range of more than 400 brands give us a unique place in the lives of people all over the world.
When consumers reach for nutritionally balanced foods or indulgent ice cr…
Customer Operations Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field Sales / Marketing / Retail / Business Development
JOB PURPOSE
- Governance within CD organization with strong focus on building long term capabilities while managing daily operational efficiency. CD Excellence is responsible for a smooth and cost-effective operation between the company, customers, and specific third parties. The key challenge of the role is to develop consistency and coherence in the day-today operation of the CD organization, thus enabling account, field and customer marketing teams to focus on core selling roles
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
- Alignment with Trade Strategy
- Supports setting the process and contribute to the definition of :
- National Trade Strategy
- Customer Value Assessment
- Trade Terms Structure
- Coordinate Pricing
Business processes & operatingguidelines
- Ensure smooth processes are in place to deliver:
- Retail Strategy
- CBP / CMP
- CD input into S&OP
- Annual negotiation strategy
- OpCo and assortment
- Set up and structure all CD business meetings
- Sales Force Incentives SFI for Field Sales team
Methods, tools, systems & data
- Maintain and implement supporting tools (legacy CD IT tools as well as new developments)
- Customer Hierarchy
- Sales reporting model
- EFOS data
- Support Customer Service
Communication, information, training
- Manage and facilitate internal and external CD communications
- Provide all CD information to Field Sales, other CD roles and other departments
- Identify needs and roll out training programs
- Designs and implements sales incentives model
3rd party management & in-store execution
- Manage contracts and execution of merchandising agencies providing in store
- Execution and data measurement
- Responsible for distribution of POP materials
- Monitor and improve CD Overheads
- Manage CD national and local events
KPIs:
- Field productivity and execution KPIs
- Delivery of CD IT/ analytics capabilities and projects
- Delivery of CD cost savings programs
- OTIF and Training Scores on Learning Calendar
Experiences & Qualifications
- Minimum 2 years experience in Sales in FMCG industry
- B. Comm degree (preferably in Marketing, Business Administration, Financial majors)
- Strong experience in designing and managing processes
- Demonstrated cross-functional team.
- Business and project management experience
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Method of Application
Interested and qualified? Go to Unilever on careers.unilever.com to apply
Build your CV for free. Download in different templates.
How to Apply
Interested candidates should apply online.
About undefined
Leading organization in its field
FAQs
Application Deadline
2025-03-05