Influx
Exciting Opportunity – Apply Now
A Reputable Company is hiring! Check out this Exciting Opportunity opportunity in Kenya. Never pay for any CBT, test, or assessment as part of any recruitment process. When in doubt, contact us.
This is a fantastic job opportunity to grow your career in a dynamic environment.
Read More About A Reputable Company
A Reputable Company is a leading organization known for its commitment to excellence and innovation in the industry.
Exciting Opportunity
Job Type: Full Time
Qualification: Relevant qualifications required.
Experience: Experience in a similar role is a plus.
Location: Kenya
Job Field: Relevant job field.
Tasks and Responsibilities
- Plan and implement strategies aligned with the company’s goals.
- Collaborate with teams to achieve project objectives effectively.
- Maintain high standards of performance in all assigned tasks.
Job Requirements
- Proven experience in a similar role
- Strong skills in communication and problem-solving
- Ability to work independently and in a team
Benefits of Joining A Reputable Company
- Health insurance and wellness programs
- Paid time off and flexible work hours
- Professional development opportunities
Method of Application
Interested and qualified? Click here to apply.
Frequently Asked Questions
What is the salary for this position?
The base salary for this role is negotiable. For more details, contact A Reputable Company.
How do I apply for this job?
Click the “Apply Now” button above or visit Https://secretjobsnow.com/jobs to apply.
What is the application deadline?
Applications for this position close on 2025-02-25.
Urgent Job Opportunities
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
Read more about this company
Tech Support Agent
Job Type
Full Time
Qualification
BA/BSc/HND
Experience
Location
Nairobi
Job Field
ICT / Computer
Key Responsibilities
Provide first-level technical support to clients, responding to inquiries and issues in a timely and efficient manner.
Provide basic troubleshooting and device management, including setup and enrollment, and escalate complex issues to advanced support as needed
Monitor system dashboards for alerts and compliance issues.
Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated.
Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a priority.
Providing exceptional customer service (solving customer problems, answering customer questions confidently), and voice support through excellent English communication.
This role requires a blend of problem-solving skills, clear communication, and a dedication to delivering excellent customer service. To succeed, you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers.
What we’re looking for:
Education: Bachelor of Computer Science/Information Technology or similar
Adaptability
Teamwork
Agile frameworks
Interpersonal communication skills
WordPress Rest API
PHP, HTML, CSS, SQL Server, No SQL
Status tracking frameworks (Jira and Rally)
Practical knowledge of SQL and database concepts
Solid understanding of cybersecurity principles
Previous experience as a tech agent is a plus.
Method of Application
Interested and qualified? Go to Influx on influx.com to apply
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