Job Description

• The day-to-day cybersecurity activities and the mitigation of cybersecurity risks in the Bank.
• The development and implementation of the cybersecurity program and strategy as approved by the Board.
• The establishment of an enterprise vision, strategy and program were critical information security expertise and tools are maintained and controlled centrally.

Responsibilities

• Overseeing the Security Incident Management function.
• Development and implementation of the Information and Cyber Security framework and strategy.
•  Information Security Awareness program implementation.
• Supervise periodic vulnerability Assessment and Penetration Testing of the organization’s assets.
• Manage the security testing of application, web services and mobile apps.
• Overseeing the Vulnerability Management functions.
• Oversee system updates and antivirus management.
• Supervise periodic Social Engineering Test on workforce.
• Manage periodic threat hunting exercise enterprise wide.
• Coordination of Information Security activities across the Bank.
• Develop and implement the strategy for the Cyber Security Operations Centre.
•  Manage logical Access to the Bank’s Technology Infrastructure.
•  Coordinate Enterprise Fraud Management.

Qualifications

• Minimum requisite experience – 12 years.
• Minimum educational level – First degree in any science/numerate discipline such as Computer Science/Engineering/etc.
• Professional qualification must include any of the following CISA/CISM/CRISC/CISSP/CSX/CEH/etc. (or relevant work experience in a large-scale IT environment.
• Good background in Information Technology processes. 
• Professional certification in S+/CEH/CISA/CISM/OSCP/CISSP/CRISC/ etc. is an added advantage.
• Knowledge of Regulation and Compliance with Standards.
• Security Knowledge and Dedication to Self-Development.
• A good grasp of Metrics.
• Self-driven, assertive, innovative with good organizational and analytical skills. 
• Excellent report writing and Communication and Presentation Skills. (Oral and written).
• Demonstrated ability to learn and apply critical thinking to a variety of situations.
• Communication and Presentation Skills.
• Policy Development and Administration. 
• Knowledge and Understanding of the Business and its Mission.
• Collaboration and Conflict Management Skills. 
• Planning and Strategic Management Skills.
• Supervisory Skills.
• Incident Management. 
• Risk Assessment and Management

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Job Description

As the Head, Digital Channels responsible for all digital channels (Consumer App, Retailer App, USSD, etc.), you will play a crucial role in overseeing penetration and optimizing the performance of customer channels. This position requires a strategic thinker with a deep understanding of customer behavior, technology trends, and the ability to drive activation and engagement through these channels.

Responsibilities

Teams Management and Collaboration:

• Cultivate and maintain strong relationships with key stakeholders, (Internal & External).
• Collaborate with IT and development teams to ensure the technical health, security, and scalability of the customer APP and USSD platforms. 
• Coordinate the implementation of new features, updates, and bug fixes. 
• Collaborate with the brand and marketing teams for
•   Training on all channels for all stakeholders

Channels Management (Performance Optimization and User Experience):

• Analyze key performance indicators (KPIs) related to the customer APP and USSD channels. 
• Implement initiatives to improve user experience, increase customer engagement, and drive conversion rates.
• Monitor industry trends and competitor activities to stay ahead in the market. 
• Work closely with the UX/UI design team to enhance the overall user experience of the customer APP and USSD platforms.
• Implement user feedback mechanisms and conduct usability studies to continuously improve the usability and functionality of the channels.

Strategy Development:

• Develop and implement a comprehensive strategy for the customer APP and USSD channels aligned with overall business objectives. 
• Identify opportunities for growth, customer acquisition, and retention through these channels.
• Collaborate with cross-functional teams to ensure alignment with marketing, product development, and customer service strategies.

Compliance and Regulatory:

• Ensure that the customer APP and USSD platforms comply with relevant regulations and industry standards. 
• Implement security measures to protect customer data and ensure a safe user experience.
• Ensure CBN requirements are implemented within stipulated timelines.

Acquisition Planning and Execution:

• Customer retention rates over specific time periods.
• Churn rates and reasons for user attrition. 
• Number of active and new user registrations through the customer APP.

Customer Experience and Satisfaction:

• User feedback and ratings on app stores and other relevant platforms. 
• Percentage growth in user acquisition over specific time periods.
• Daily, weekly, and monthly active users on the customer APP and USSD platforms.

Customer Engagement and Communication:

• Develop and execute communication strategies to drive customer engagement through the APP and USSD channels. 
• Work closely with marketing and brand teams to ensure consistent and effective messaging. 
• Work closely with CX teams on communications across app stores and relevant platforms.

Qualifications

• Over 5-10 years working experience in the Fintech or banking industry with demonstrated success in achieving acquisition targets, driving business growth, and optimizing digital channel performance.
• Bachelor’s degree in business, Marketing, or a related field. Master’s degree is a plus. 
•  Proven experience in channel management, with a focus on mobile applications and USSD. 
•  Strong understanding of mobile technology trends and customer behavior. 
• Excellent analytical and problem-solving skills. 
• Demonstrated ability to work collaboratively across different functional areas. 
• Exceptional communication, interpersonal and presentation skills. 
• Familiarity with regulatory requirements related to mobile applications is advantageous. 
• Strong leadership skills with the ability to inspire and motivate a diverse team. 
• Ability to adapt to a fast-paced and evolving business environment.

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Job Description

• Provide strategic assistance and financial analysis support for Smart Cash PSB in all business-related matters – including preparation for various reviews. 
• To do preliminary research into new markets and Opportunities in Africa.
• To provide assistance in planning and strategic reviews for Smart Cash PSB Business Model and take the lead in implementation of the same. 
• Liaise with Other Functions Leaders and Opcos and get their input in the implementation of the Smart Cash business model mainly IT, Commercial, Finance, Transformation Functions.

Responsibilities

• Provide input as required and implement the strategy on specific Business development projects and initiatives. May also be required to perform a supportive role in different phases of the strategy development.
• Assist in creation of strategies and financial plans in close coordination with Smart Cash top leadership and strategic leadership. 
• Prompt engagement customer service, Wallet platform Operation, Sales team during scheduled maintenance outages and incidents.
• Regular business engagement & external partner engagement to improve operational efficiency.
• Translation of business service requests into clear functional change requests to be implemented.
• Bridging between business and technical teams. 
• Ensure optimal scheduling of changes to minimize downtime and comply with internal and external change regulations.
• Ensure Operation handover from Project team. 
• Support decision making abilities of CBDO by conducting preliminary research and analysis on new markets.
• Detailed financial analysis (ROI analysis, cost/information analysis etc.), conducting internal and external analysis and research to formulate strategic opinions and recommendations. 
• Visit new markets to assess validity of research information. 
• Provide support in the implementation and deployment of the M-Commerce business model.
• Assist in the compilation of the Smart Cash AOP (Budgets) and the approvals by the Board.
• Assist in management reporting reflecting tracking of AOP to actual results.
• Review and monitor the Progress of M-Commerce implementation in all OPCOs and provide analyses for further decision making or strategy changes. 
• Review and Track performance of Business partners (Infosys and Conviva) 
• Review of Opcos and Group business proposal.
• Plan, coordinate & minute the strategic reviews & meetings and update the Executive on status of various initiatives to ensure implementations and deployments as per plan. 
• Review and monitor various key programs to ensure consistency with defined objectives.
• Identify suitable external forums for representation of Smart cash to enhance business development and opportunities in Africa. 
• Liaise with key strategic and financial authorities, bodies and agencies.
• Coordinate with senior leadership for key data and information exchange and report preparation.

Qualifications

• Minimum of 5 years’ work experience Project management, business planning, financial services, Fintech Experience in service management.
• University degree in project management or other related disciplines.
• Postgraduate: CA/ MBA or Equivalent from a recognized institute, PMP, Scrum Master Huawei.
• Strong analytical and data interpretation skills.
• Financially savvy.
• High energy person with the ability to organize, manage and deliver key strategic initiatives, Strong communication skills – Both written and verbal.
•  Project & Program management skills.
•  Ability to work seamlessly across businesses and hierarchy levels.
•  Excellent organizational, interpersonal and networking skills.
•  Relationship management.
•  Strong Oral and Written Communication.
•  Results orientation.
•  Senior Stakeholder Management.
•  Benefit / Value assessment.
•  Decision making.
•  Technology Innovation.
•  Issues management.
•  Methods, standards creation.
•  Integrity and honesty.
•  Coaching.
•  Leadership.
• Teaming

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Job Description

To recruit, support, and manage regional aggregators, champion POS management and distribution in the assigned region and manage other Smart-cash and Airtel Money Agency Businesses in the  region.

Responsibilities

• To ensure quality aggregators are identified and onboarded in the region. 
• Ensure 100% Active aggregator.
• Ensure each aggregator achieves at least a 95% active agent base at any point in time.
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.
• To achieve revenue target within state/area.
• POS Management.
• Channel branding and visibility.
• Distribution Infrastructure. 
•  Industry Awareness/Competition Intelligence. 
• To ensure Aggregators promptly make fund available to all Agents under their network and ensure zero float balance of all Agents.
• Drive minimum of 15 transaction counts per Agent per day. 
• Constantly identify opportunities for increasing quality Aggregator base within the region. 
• Take full custody of all POS devices assigned to the region. 
• Responsible for assigning POS devices to aggregators based on qualifying criteria. 
• Responsible for managing all POS devices in the region.
• Coordinate POS distribution, retrieval and other support issues as might be required. 
• Coordinate the repairs of faulty POS devices in the region working with the state EUS team. 
• Ensure appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” within the region.
• Identify visibility opportunities for Smart-cash brand within the region.
• Effective management of POSM Materials stock in various regional state warehouses to avoid damage, wastage, and obsolete materials in territory. 
• Train aggregators on POSM deployment to agents in line with “Picture of success”.
• To recruit appropriate number of Aggregators in line with the specified distribution structure of each state in the region. 
• Ensure each aggregator recruits a minimum of 500 agents to drive the business.
• Identify and leverage on the distribution opportunities in the region. 
• Drive market penetration in the various state of the region. 
• To effectively report competitive activities in the various states in the region and implement adequate counter initiatives. 
• Track on-going initiatives in Market. 
• To immediately address or escalate any unusual competitor activity and sale support that may be a threat to performance of the business.

Qualifications

• 3 years of commercial/ business management experience.
• Team leadership experience.
• 1 – 2 years of relevant experience in POS Management.
• Computer literacy.
• Sales knowledge.
• Product/ Service development.
• Product/ Service management.
• Interpersonal skills.
• Customer orientation.
• Financial services, banking, PSB and Fintech experience will be a great advantage.
• A first degree in any discipline. 
• A master’s degree would be an added advantage.
• Experience in the Fintech Space would be an advantage.
• Recruited Aggregators.
• Active aggregator MBOs.
• Active POS Devices Deployed. 
• Alternative Channel Adoption.
• Active Aggregators.
• Transaction Count and value.

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Job Description

If you are passionate about building, owning, and operating massively scalable systems and experienced in being in a team of highly competent software engineers impacting millions of lives around you, here is an opportunity tailored for you. 
As an Operations Support Engineer, you will interact with the engineering team to solve problems and build, extend, optimize our growing products. 
This will involve supporting engineers working on our existing codebase along with new projects.

Airtel Africa Digital Labs (AADL) has a highly passionate engineering-driven environment where your contribution will be felt immediately. All teams at AADL are involved in every part of our development life cycle.

Responsibilities

• Leading the project management and operation related activities within a structured process framework for a multi OpCo environment.
• Working closely with Business, Operation, Delivery, Finance, Compliance from Internal stakeholders to Partners stakeholders, and local OpCos level to understand and define the project and operational requirements, data, and security, and deliver them within timelines. 
• Responsible for managing the 24×7 Operations seamlessly and timely SLA delivery along with maintaining high levels of customer satisfaction. 
• Evaluating the efficiency of Operational controls, and activities, and tracking their improvement to a logical conclusion. 
• Provides comprehensive project and operational leadership and support to the team.
• Set objectives for technical operations as well as implement action plans necessary for achieving set targets.
• Ability to understand service architecture and operational parameters, to effectively manage and handle critical problems/complex escalations. 
• Should be well versed in Payment/Fintech Domain. 
• Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems. 
• Own the entire development lifecycle as you prototype, create, optimize, test, launch, and refine. 
• Build features that will reach millions of users. 
• Keeping up to date with best industry practices and lead adopting new technologies.
• Set high standards for monitoring and getting to know challenges faced by customers and improving the experience.
•  In nutshell you will “Discover, Design, Develop, Deploy, Debug. Repeat!”

Qualifications

• B.E./B.Tech in Computer science or Information Technology or equivalent from reputed college.
• A minimum of 5-7 years of proven working experience in a technical support, Engineering or Operations environment. 
• Excellent knowledge of IT industry processes and regulations. 
• Ability to support 4-5 platforms in an Agile manner.
• Bachelor’s degree in information technology.
• Outstanding communication and interpersonal abilities. 
• Strong in IT Operations & Project Management skills in a 24×7 enterprise multi-cultural OpCo environment, preferably in Payment/Fintech domain.
• Possess strong collaboration skills to drive towards a common organizational goal. 
• Strong knowledge of creating test cases and execution. 
• Self-motivated, goal oriented, and constructive with outstanding problem solving, critical thinking, and skills for team/cooperation. 
• Flexible with working in a 24×7 enterprise multi-cultural OpCo environment.
• Strong in research, diagnosis, troubleshooting, and identifying solutions to resolve business/operational issues.
• An analytical mindset with excellent organizational skill. 
• Professional qualification/certification in IT Operations and project management and related disciplines.