The role

The successful jobholder will be expected to:

• Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
• Provide solutions to all system related problems or failures.
• Participate and carry out system implementation, rollouts and upgrades and ensure maintenance of the required system configuration, parameterization and change control procedures.
• Ensure that business systems are protected and secure and that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Ensure uptime and efficiency of the business systems and provide advice, training, demonstrations and all troubleshooting needs for any problems or knowledge digital channels may require before liaising with the Vendors if technical problem is over capability.
• Ensure strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements
• Contribute to the department’s achievement of a “Satisfactory” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank.
• Ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s degree in an ICT related field from a recognized university with at least 2 Years’ experience in a competitive Digital Channels and Payments environment.
• Working experience on Linux and Unix based environment with proficiency Linux scripting and associated tools
• Competence in API based technologies such as REST and SOAP APIs
• Knowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools
• Competence in Apache based technologies such as Tomcat, Apache HTTP Server, Maven and Kafka
• Working experience with Message Queuing Systems including IBM MQ, JMS and ActiveMQ
• Advanced knowledge in SQL scripting using relational databases such as Oracle, MSSQL and MySQL
• Knowledge in No-SQL scripting, ITIL foundation, Dev Ops, and CI/CD technologies will be an added advantage.
• Knowledge of Mobile Banking platforms languages and platforms will also be an added advantage
• Knowledge in Service Desk related technologies such as Jira among others.

Deadline : 10th March 2025.

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REF: DSR/02/25

Duties & Responsibilities

• Present, promote and sell products to existing and prospective members.
• Lead generation, member enrollment and onboarding.
• Effectively promote the Sacco’s products and services to prospective and existing members.
• Conduct sales presentations and product demonstrations to showcase Sacco offerings.
• Identify opportunities to cross-sell or upsell Sacco products and services to existing members.
• Deliver the agreed sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members
• Any other duties as may be assigned from time to time.

Minimum Qualifications, Knowledge and Experience

• KCSE/Certificate in any field.
• Proven work experience of at least 2 Years as a sales representative preferably in Sacco, Bank or Microfinance.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, communication and negotiation skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.

Deadline : 3rd March 2025.

go to method of application »

 (REF: BDO/02/25)

Duties & Responsibilities

Financial Perspective

• Ensure all marketing activities are within the set budgets.
• Develop new business relationships, generate and negotiate new income for the Sacco at an agreed growth oriented annual target and follow through on potential new business opportunities.
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Oversee recruitment of new members by setting up initiatives that will support acquisition.
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Customer Perspective

• Ensuring regular, timely and effective member communication.
• Conduct Marketing activities based on knowledge of the customers segments and target market, so as to deliver products and services that satisfy the market segments.
• Responsible for customer relations and maintaining the Sacco’s image.
• Develop and implement appropriate communication and public relations strategies.
• Ensure provision of education and training programs to the Sacco leadership, and Sacco members.
• Manage all internal and external communications for the business including brand identity, media liaison and PR.
• Identify target and potential markets and design ways to consistently communicate the brand and products in all marketing activities.
• Handling all marketing and public relations activities of the Sacco.
• Promotion of Sacco products and loans for member uptake.
• Contacting members to inform them about new developments in the Sacco’s products.

Internal Processes

• Planning and overseeing new marketing initiatives.
• Manage publications including but not limited to writing speeches, annual accounts, periodic newsletters, brochures, etc
• Implement the design, execution, and communication of primary marketing research studies to evaluate specific performance, Sacco positioning, competitive positioning and customer profiling as well as managing the analysis and interpretation of secondary research data to provide direction for strategic plans.
• Putting in place structures that foster excellent customer service delivery.
• Proactively provide information, history, continuity, support and guidance to all governance bodies and members, in conjunction with the staff team.
• Development, launching and promotion of new value adding products.

Learning and Growth

• Take responsibility for self-development through self-study, identification of learning opportunities.
• Keep abreast of the industry trends and make use of new knowledge obtained.

Other roles and responsibilities may be assigned to you from time to time by the Chief Executive Officer.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in a business-related field (Business, Co-operative Management and Marketing Options).
• Professional Qualifications: Marketing Certification or Equivalent is an added advantage.
• 3 years’ experience in Business Development environment, specifically in a Regulated Sacco.
• In-depth Knowledge of SASRA Regulations

Deadline : 3rd March 2025.