Job Summary:

The overall purpose of this role is to supervise and maintain the bank’s repository of core software and applications through best practices and the appropriate collaboration with technical, business, and third party organizations as well as plan and coordinate migrations, upgrades, new version analysis and advise on design, development, and deployment of mission-critical information systems.

Key Responsibilities:

• Work with various parties to assess, propose, develop, test and roll-out solutions to ensure successful system implementation To ensure full availability (24/7) of all the Applications of Core unit in line with the IT policy, procedures and the Bank’s strategic plan.
• Provide Core Banking System parameterization according to the user requests as well as a regular periodic parameterization.
• Create new branches, products, features, modules in core banking system upon a request. 
• Identify, analyze and report occurred and potential user and/or system problems as well as coordinate with software vendor for solutions, including troubleshooting, root cause analysis and implementing bug fixes. 
• Support system upgrades, new features and/or product tests, and apply fixes/patches. 
• Coordinate DRP/BCP of core banking system testing and provide reports for ensuring compliance to the comply with IT policy. 
• Provide BAU support to head office and branches. 
• Provide coordination and necessary Core Banking System Support during testing, implementation and go live of all core banking peripheral applications such as ATM, Switch, Clearing, AML, Treasury Application, Loan/Credit application, Analytics etc. 
• Analysis and assessment of business needs and requirements versus system support.
• Provide application support to achieve target level of availability thus requiring incumbent to track problems and ensure speedy resolution either internally or by vendor in order to minimize disruption to business operations. 
• Follow-up audit findings, propose remediation and ensure rectification or mitigation be carried out successfully. 
• Work closely with data entry and teller to ensure that they can finish their tasks before close of business. 
• Work closely with human resource office to perform change requests from all branches related to the core banking system. 
• Provides support to the IT Help desk for application-related calls. 
• Ensure to work as per the Bank’s policies and guidelines and also as per audit recommendations/requirements. 
• Prepares written materials (e.g. procedures, system level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information. 
• Ensure compliance with bank and regulatory requirements during implementation of various related services for the bank. 
• Be a core member for all IT project implementation groups, coordinating execution of BANK related activities. 
• Proactively monitoring Core Apps services to ensure compliance of all users and services, and in case of any discrepancy report immediately to the Manager-Core Applications and Head of IT Applications. 
• Regularly review and update Core Apps related policies, standards and operating procedures, while enforcing departmental and organization wise compliance to the IT management policies. 

Key Relationships:

Direct Reports to this Position

• N/A

Customers of this Position

• All the departments in the Bank.

Education, Knowledge, skills and Experience required for this Role 

• A must minimum 4 years working experience in Flexcube Core Banking System and out of which at least two (2) continuous years should be at Officer level. 
• Bachelor’s degree in business related field. Degree in IT/MIS is an added advantage 
• Experience in supporting Oracle Flexcube is an added advantage. 
• Good querying and Oracle scripting skills 
• Good knowledge of financial/accounting principles and Banking Operations. 
• Fluency in spoken and written English 
• Good integrity, positive attitude, helpful, high commitment, competence and motivation 
• Language: Java, C, C++, Html, Php. 
• Operating system: Windows, Linux. 
• Application: Microsoft office, Microsoft Visual studio. 
• Database system: Oracle DB, MySQL, MS SQL 
• Good Knowledge of API, Webservices and various
• Writing Skills: Ability to efficiently produce concise, organized reports.
• Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company’s business; ability to apply this knowledge appropriately to diverse situations. 
• Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies. 
• Communication and interpersonal skills 
• Strong troubleshooting skills and change management skills.  
• Issue management and problem resolution skills. 

Competences Required for this Role:

Interpersonal

• He / She should have passion and drive to achieve results under difficult circumstances. 
• Pleasant and able to relate well in diverse social set ups and teams. 
• Upholds a high standard of Professionalism, integrity and respect for others. 

Management and Leadership Ability

• Capacity to influence decisions at various levels 
• Communicate effectively.  
• Drives high performance within teams. 

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JOB SUMMARY:

The overall purpose of this role is to achieve business growth for the Bank by selling products and services to SMEs within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.

KEY RESPONSIBILITIES:

Strategy – 20%

• To support the branches in increasing business in the sectors and segments allocated.
• Ensure implementation of the SME Banking strategy in line with the allotted Sector / Segment and aligned to the overall strategy of the Bank.

Acquisition: Business Development – 35%

• To onboard new customers so as to grow the Bank’s liabilities, Assets and NFI 
• To service existing customers so as to continuously grow the Bank’s liabilities, Assets and NFI 
• To increase product usage amongst existing customers in the portfolio assigned 
• To increase account activity and utilization amongst existing customers in the portfolio assigned 
• To ensure continuous engagement 
• To play a key role in product development relevant to the SME Banking sector. 
• To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times. 
• To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships so as to ensure business growth and continuity. 
• To ensure continuous improvement in customer service and implementing effective retention of customers within the corporate banking framework.

Cross-sell, Retention & Servicing of Clients – 25%

• Provide advice on potential financial solutions based on identified needs
• Understand and Resolve and where necessary, escalate client queries in a timely and appropriate manner 
• Analyze financial requirements of customer and match with the Bank’s product offerings 
• To grow the Bank’s wallet share in the SME banking sector within the designated portfolio / segment. 
• To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times. 
• Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities 
• Ensure renewal of facilities such as overdrafts are undertaken in a timely manner and no limits expire / mature 
• Ensure proper communication to clientele in respect to any changes in the Banks services or products
• Manage all facilities in the portfolio to maintain an acceptable PAR 
• Ensure that the client has an active account by frequently reviewing the account to ensure that there are regular transactions depending on the nature of the clients business.

Compliance – 10% 

• To ensure compliance with both internal and external regulatory requirements.
• To work closely with risk and compliance units to ensure effective controls to mitigate against business risks associated with corporate banking.

Talent Management – 5%

• Ensure personal development. 
• Ensure development of the team by also effectively charting their career paths.

Other – 5% 

• To safeguard and promote the bank’s image with the general public.

KEY RELATIONSHIPS:

Direct Reports to this Position;

• N/A.

Customers to this Position; 

• SME Clientele 
• Trade Finance 
• Treasury 
• All HODs 
• Regional Manager 
• Branches

Knowledge;

• Skills and Experience required for this Role
• Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing or Economics 
• Excellent interpersonal skills 
• Excellent communication and presentation skills
• Organizing and planning skills 
• Information gathering, monitoring and analytical skills
• Problem analysis and solving skills
• Decision making skills

Competencies required for this Role 

• Emotional Intelligence; Dynamic individual with the ability to work under pressure 
• A passion for performance, building team play, and achievement in a competitive and dynamic environment 
• Commercial awareness and customer focus
• Strong networking skills, for both internal and external networks
• Delivering Results and Meeting Customer Expectations
• Achieving Personal Work Goals and Objectives 
• Entrepreneurial and Commercial Thinking
• Persuasion and Influencing
• Presenting and Communicating Information eloquently 
• Relating and Networking 
• Working with People

Problem Solving

• Ability to maintain a quality Asset book
• Ability to handle customer complaints and expectations in a diplomatic way
• Ability to foster teamwork with colleagues to enhance a good working environment
• Ability to conduct oneself in a professional manner ensuring that the Bank’s image and reputation is protected 
• Knowledgeable in analysing of statements of accounts and annual financial reports to ensure that the company’s earnings are correct in terms of industry and period of analysis

Accountability 

• Ensuring timely submission of reports 
• Ensuring seamless execution of tasks
• Ensuring adherence to the department’s SLA 
• Ensuring a customer satisfaction/retention mechanism