The holder of this position will be responsible for handling cash and credit card transactions accurately and efficiently. Maintain a clean and organized work environment. Assist customers with any questions or concerns they may have and addressing their further assistance/recommendation where required.

Key Skills & Qualifications:

• Education: At least a Diploma in Accounting or Certification in CPA Part 2.
• Experience: Must have 3 yrs of experience in a busy environment (bank,sacco,supermarket etc)
• Strong organizational and prioritization skills.
• Strong analytical and results-oriented mindset.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and POS systems.
• Ability to handle confidential information with sound judgment.
• Good customer service skills.
• Ability to work independently and manage multiple tasks efficiently.

Key Competencies

• Ability to provide high levels of customer service and reduce waiting times.
• Compliance with internal cash control procedures to eliminate financial risks.
• Ability to detect and prevent fraudulent transactions.
• Effective handling of daily bank deposits and transaction recording.
• Ensuring accurate entry of customer payments and proper ERP system matching.
• Ability to maintain and balance financial records daily, weekly, and monthly.
• Problem-solving skills to resolve customer issues effectively.
• Ability to verify dispatched goods against delivery notes.
• Strong teamwork and collaboration skills.
• Proactive approach to people management and task execution.

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As the Customer Service Agent, you will be tasked to solve and deal with customers’ complaints and concerns before and after sales have been done.

Key Skills & Qualifications:

• Handle and resolve walk-in customer inquiries and complaints professionally. Process daily sales orders and ensure timely updates until dispatch.
• Respond to customer queries and provide accurate order progress updates.
• Resolve complaints efficiently, offering the best solutions to enhance satisfaction.
• Identify and escalate priority issues or problematic clients to the team leader.
• Build and maintain strong customer relationships by addressing concerns with care.
• Generate and submit reports for accountability and performance tracking.
• Support the sales team by assisting new customer acquisition and order processing.

Key Competencies

• Excellent Organizing and prioritizing skills required.
• Extremely detail-oriented, attention to accuracy.
• Strong written, verbal, and interpersonal communication skills required Information management skills.
• Ability to work well independently, and as part of a team.
• Ability to multi-task, Problem-solving skills.
• Computer proficiency in Word, Excel, Power Point, Microsoft.
• Deadline 28th Feb