Role Purpose: 

To develop and maintain excellent relations with new and existing Corporate customers resulting in increased levels of customer retention and growth of revenues. This is to be achieved through:

• Proactive customer engagement; checking client’s health status, usage patterns, complaints and mitigating issues arising
• Collaboration to ensure customer satisfaction
• Relationship management
• Identify new sales opportunities within existing accounts up selling and cross-selling
• Having solid knowledge of competitors’ landscape 
• Forecast and track key account metrics

Establish budgets with the client and the company ensuring profitable and sustainable business.

Key Responsibilities: 

• Contribute to the reduction and prevention of Churn.
• Contribute to the cost savings target of the business.
• Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.
• Build and maintain relationships with customers through health campaigns.
• Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.
• Develop and demonstrate a thorough understanding of the customer needs and issues.
• Based on Client interactions, monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.
• Identify opportunities to turn dissatisfied customers into satisfied customers.
• Follow the laid down processes and procedures to effectively carry out retention tasks and impact positively on the Revenues.
• Work cross functionally to address issues raised through client interactions.
• Create a business and market intelligence feedback for better management of products and services, communication, sales and delivery, as well as customer support and retention.
• Support the Billing and Finance team in money collection and issue resolution.
• Grow and develop existing customers as well as generating new business through lead generation.

Requirements

• Relevant Business degree or Communications degree
• Professional Certification
• 3 – 5 years – Customer Relationship Management, Customer Service
• Sales management
• Marketing skills
• Customer relationship management
• Sales Negotiation
• Product Knowledge
• Exposure to financial skills

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Duties:

• Client Relationship Management:
• Build and nurture long-term relationships with senior executives and decision-makers of key accounts.
• Act as the primary point of contact between the client and the company.
• Understand the client’s business objectives, challenges, and needs, and provide tailored solutions.
• Account Strategy Fr Planning:
• Develop and implement account strategies for global clients to ensure business growth and retention.
• Align the company’s offerings with the client’s strategic goals.
• Identify new business opportunities within existing accounts and drive revenue growth.
• Global Coordination:
• Work across different regions, ensuring alignment of account activities and strategies globally.
• Coordinate with internal teams in various departments (e.g., sales, marketing, operations, and customer support) to deliver seamless service across multiple regions.
• Address any region-specific challenges or requirements for the client.
• Project Management Fr Delivery:
• Ensure the successful delivery of services/products to clients in a timely and efficient manner.
• Manage and oversee the execution of large, complex projects.
• Monitor project progress and take corrective actions if necessary to meet deadlines and quality standards
• Revenue Growth Fr Forecasting:
• Drive the growth of the account by cross-selling and up-selling services/products.
• Maintain a strong pipeline of potential opportunities within key accounts.
• Prepare accurate forecasts and track progress toward sales targets and account KPIs (Key Performance Indicators).
• Problem Solving 5 Conflict Resolution:
• Act as a problem solver for any issues or conflicts that arise between the client and the company.
• Ensure high levels of client satisfaction by addressing concerns promptly and effectively.
• Reporting Cr Performance Analysis:
• Provide regular updates and reports to senior management on account performance, financials, and growth opportunities.
• Analyze market trends, client performance, and competitive landscape to inform account strategies.
• Market Intelligence:
• Stay up to date on industry trends, competitor offerings, and new technologies that could benefit the client’s business. Provide valuable insights and recommendations to clients based on market developments.
• Collaboration and Team Leadership:
• Collaborate with sales teams, product managers, and customer success teams to achieve account objectives.
• Lead global account teams, ensuring smooth communication and effective execution.

Requirements

Skills and Qualities:

• Minimum Experience of 2-5 Year Similar Field/Role
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving capabilities.
• Strategic thinking and long-term planning skills.
• Adaptability and ability to handle high-pressure situations.
• Knowledge About Industry, Africa/Asia Market’s clients

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Customer Service:

• Greet customers and assist with car rental inquiries.
• Provide information about rental policies, insurance options, pricing, and vehicle choices.
• Handle customer complaints or concerns, ensuring a positive experience.
• Reservation Management:
• Process car rental bookings via phone, email, or walk-ins.
• Ensure reservations are accurately recorded in the system.
• Manage changes, cancellations, and modifications to bookings as needed.
• Vehicle Management:
• Oversee the cleanliness, maintenance, and availability of vehicles.
• Perform or schedule vehicle inspections before and after rentals.
• Ensure vehicles are properly fueled and ready for the customer.
• Billing and Payment Handling:
• Process payments (credit/debit cards, cash) and issue receipts.
• Calculate rental charges based on duration, vehicle type, and additional services.
• Handle invoicing, refunds, and any necessary adjustments.
• Documentation and Compliance:
• Verify customer identification, driver’s licenses, and age requirements
• Ensure all paperwork is properly completed and filed, including rental agreements and insurance documents.
• Ensure compliance with local regulations regarding vehicle rentals.
• Sales and Upselling:
• Recommend additional services like GPS, car seats, or insurance coverage.
• Upsell higher-class vehicles or offer special promotions to increase sales.
• Fleet Management:
• Coordinate with fleet managers to ensure a well-maintained and diverse fleet of vehicles.
• Monitor vehicle availability and ensure that all cars are ready for customer use.
• Keep track of vehicle returns and maintenance schedules.
• Administrative Duties:
• Maintain and update rental records.
• Prepare daily or weekly reports related to bookings, inventory, and sales.
• Assist with office tasks like filing, scheduling, and communication with other departments.

Requirements

Skills and Qualities:

• Minimum Experience of 2-5 Year Similar Field/Role
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving capabilities.
• Strategic thinking and long-term planning skills.
• Adaptability and ability to handle high-pressure situations.
• Knowledge About Car Rental Services, Worldwide Market’s
• Knowledge to handle the request

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Duties:

• Visa Application Process: Assist clients with completing and submitting visa applications, ensuring all required documents are provided and properly filled out.
• Documentation Review: Verify and review supporting documents, including passports, invitation letters, financial statements, and medical records, ensuring compliance with visa requirements.
• Advising Clients: Offer guidance to individuals and companies on visa types, requirements, and eligibility criteria based on their specific situation and destination country.
• Legal Compliance: Stay up-to-date with immigration laws, visa regulations, and policies of various countries, ensuring clients adhere to the current legal requirements.
• Liaison with Authorities: Communicate with government agencies, embassies, consulates, and immigration offices to facilitate the visa application process and address any issues or concerns.
• Tracking Applications: Monitor the status of visa applications and ensure that the process is progressing as expected. This can involve following up with authorities or resubmitting documents if needed.
• Problem Resolution: Handle any challenges or complications that arise during the visa process, such as rejections or delays, and help clients understand how to address them.
• Providing Updates: Keep clients informed about any changes in immigration laws, processing times, or specific visa requirements.
• Handling Travel Arrangements: In some cases, a Visa Specialist may also assist with arranging travel logistics for clients once a visa is granted, such as booking flights or accommodations.
• Training and Education: Educate clients or internal staff on visa policies and procedures to avoid mistakes or misunderstandings in the future.

Requirements

Skills and Qualities:

• Minimum Experience of 2-5 Year Similar Field/Role
• Excellent communication and interpersonal abilities.
• Analytical and problem-solving capabilities.
• Strategic thinking and long-term planning skills.
• Adaptability and ability to handle high-pressure situations.