Role Objective 

A busy law firm in Nairobi seeks to add to their team a reliable and efficient personnel to ensure seamless operations and common goals are achieved.

Core Duties and Responsibilities 

• In charge of keeping the office sanitary. 
• Assisting in ordering and replenishing office supplies.
• Performing messenger duties as required.
• Handling reception duties as needed-Making and receiving calls, email correspondence and welcoming visitors.
• Assisting in typing and secretarial duties as assigned/ delegated.
• Assisting with clerical duties as and when required.
• Any other duties as allocated.

Job Specifications and Qualifications

• Diploma in Law/Business Administration and or related field.
• At least 2 years’ experience.
• Proficiency with MS Office Suite

Key Competencies 

• Excellent Time Keeping Skills
• Excellent Organizational skills
• High Integrity
• Confidentiality
• Self-initiative
• Excellent communication skills

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Role Objective

Our client in Hospitality sector is seeking to hire a competent customer service assistant who will be responsible for enquiries, assist clients on behalf of the company.

Core Duties and Responsibilities

• Welcome visitors and direct them appropriately to respective offices.
• Conduct product demonstrations to potential clients.
• Handle administrative tasks as required.
• Processing orders and transactions.
• Handle all calls and forwarding phone calls as appropriate.
• In charge of email correspondence and other social media correspondences as required.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Any other duties assigned from time to time.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, or elated field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies

• Good communication skills (written and verbal).
• High Phone skills
• Ability to multitask and prioritize tasks in a fast paced environment
• Strong organizational skills
• Business Etiquette skills