Job Objective/Purpose: 

The Training Coordinator will be responsible for planning, implementing, and evaluating all training programs across the hospital for clinical and non-clinical staff. S/he will play a pivotal role in developing and tracking staff competencies to ensure alignment with the Group’s competency framework and organizational goals.

Key Responsibilities

• Training Needs Assessment and Planning
  • Conduct training needs assessments in liaison with HODs and Senior HRBPs to identify learning priorities.
  • Collate all training gaps identified through the performance management process, strategic company objectives and accreditation requirements in liaison with Senior HRBPs and HODs
  • In liaison with the Head of Training & Other Training Coordinators, develop and maintain an annual training calendar that integrates clinical, non-clinical, and leadership development programs.
• Training Program Development, Standardization and Execution
  • In liaison with the Head of Training, other Training Coordinators and Subject Matter Experts (SMEs), design standardized training material for all cadres of staff as well as post training assessment content. 
  • Organize and coordinate CMEs, CNEs, and other professional development programs.
  • Organize and coordinate mandatory certifications for clinical staff, including BLS, ACLS, and other critical risk management and emergency preparedness training.
  • Work with SMEs and other presenters to deliver high-quality training sessions.
  • Ensure compliance with professional standards and accreditation requirements in all training programs.
• Competency Development and Tracking
  • Align the Hospital training initiatives with the Avenue Group’s competency framework, ensuring staff acquire and maintain required competencies.
  • Collaborate with Senior HRBPs and HODs to ensure competencies align with role requirements and organizational standards.
  • Liaise with the Head of Training to develop tools and systems for tracking competency acquisition and addressing gaps.
• Internship Program Coordination
  • Build relationships with academic institutions, training providers, and professional organizations to support training and development initiatives.
  • Develop and oversee structured internship and placement programs for nurses, doctors, and other healthcare professionals.
  • Ensure interns are provided with appropriate supervision, mentorship, and performance feedback.
  • d. Monitor and document intern progress, ensuring alignment with their academic and professional objectives.
• Training Program Evaluation and Reporting
  • Regularly assess the effectiveness of training programs using feedback, surveys, and performance data.
  • Prepare detailed reports on training outcomes, challenges, and recommendations for improvement.
  • Ensure monthly updating of all trainings held for staff in their respective facilities are lodged on the HRMIS, MLH, Training Files etc
  • Maintain accurate and up-to-date records of training sessions and certifications for audit purposes.
  • Submit training returns as required.
• Budgeting and Resource Management
  • Develop and manage the training budget in collaboration with HR and finance teams.
  • Ensure optimal utilization of training resources and facilities.
• Any other duty as assigned by your immediate supervisor in line with the job description.

Person Specification

• Bachelor’s degree in Nursing, Clinical Medicine, Clinical Education, or any other related field.
• Certified Clinical Instructor.
• At least 5 years of experience in training coordination, with a focus on healthcare settings.
• Expertise in competency-based training and development.
• Proven expertise in facilitating BLS, ACLS, and emergency preparedness training, and Experience managing 
• nternship programs or academic partnerships is an added advantage

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Job Objective/ Purpose:

Planning and coordinating all Transport activities, including fleet management and staffing, and operating vehicles to provide safe, reliable, and efficient transport services to Avenue’s clients and staff as needed.

Key Responsibilities:

• Supervise and offer mentorship to the Transport staff, ensuring delivery of professional and high standard of client service through quality of service, communication, feedback, escalation, and demonstrate follow-up.
• People management: Ensure optimal staffing levels including Rota, reallocation of staff depending on staffing needs, Ensuring efficient use of overtimes and locums, Identifying training gaps and liaising with HR to facilitate training, overseeing regular staff engagement and monthly staff meetings, and staff discipline per defined policies.
• Vehicles Maintenance: Ensure the ambulance/ vehicles are kept clean and secure at all times, ensuring all systems are in good working condition and escalating any problems immediately.·
• Ensures that vehicle use (especially at night and on weekends) is monitored using the Fleet Tracking system and any misuse or suspected misuse is dealt with immediately. Ensures that fuel consumption is monitored and any discrepancies (drastic increase or reduction) per vehicle are explained.
• Ensure drivers report problems / malfunctions immediately and that they are resolved within the shortest time possible and Organize renewal of all road licenses and insurance before expiry.
• Ensure the ambulance is well stocked with required medical items, documents and consumables, and all equipment are in good condition.
• Record Management: Maintain a comprehensive service log for each vehicle and establish a maintenance program to minimize cost and maximize use of vehicles.
• Manage the dispatch desk – scheduling vehicles efficiently, booking & allocating drivers and vehicles to various transport needs and requests.EMT Supervision – Ensure the EMT Drivers complete all dispatch data forms & documents (invoices & receipts), and send them to the relevant departments in time.
• Operate vehicles when needed, Assessing patients at the scene & en route, communicating with medical personnel to determine the next course of action in patient treatment.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Any other duty as assigned by the supervisor.

Person Specification

• Certificate in EMT with a Valid Practicing /Operating card
• Valid Driving License with 2+ year experience as an EMT driver
• Fleet management, business management Training and Experience highly desirable
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

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Job Objective/Purpose

Provide quality and comprehensive Oral Health Care and Dental Services using the most up to date techniques and equipment within the Avenue group in line with the company policies and procedures.

Key Responsibilities

• Carry out emergency dental procedures as well as attend to non-emergency procedures.
• Counsel patients on oral hygiene instruction and demonstrate techniques to achieve this.
• Examine, diagnose, and treat general oral diseases.
• Educate patients and the public on preventive dental care and oral health care.
• Record care provided in electronic health record system accurately and completely, reflecting the nature of the contact, the condition of the patient and the care or treatment provided. Complete referrals, data collections instruments and other records or documents as required.
• Dental Implant case diagnosis, treatment and long term follow up.
• Create treatment plans for patients with complex dental conditions, including surgery and other specialized treatments.
• Liaise with Consultants on handling specialized cases, adequate referral, and their follow.
• Use dental equipment and tools safely and efficiently, ensuring that all equipment is properly maintained and sterilized. 
• Supervise dental auxiliary staff to ensure application of proper technique and methods, update staff on new practices and procedure.
• Review and develop appropriate policies and procedures for patient care to formulate best practice guidelines.
• Ensure adequate knowledge of all Avenue policies, procedures and systems.
• Any other duty as may be assigned from time to time by immediate supervisor in line with the job description.

Person Specification

• Bachelor of Dental Surgery 
• Registration by the Kenya Medical Practitioners & Dentists Council 
• 2 years post internship experience in general dentistry and dental implants 
• Clinical experience in Orofacial Pain and Oral Medicine: 
• Advanced training in  ACLS/ATLS 
• Attention to detail
• Result Oriented
• Empathetic

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Job Objective/Purpose

Planning, Organizing, and coordinating all the activities in the unit, to ensure that quality standards of care is adhered to, by all medical staff in AHC facilities, in line with the hospital’s policies and procedures.

Key Responsibilities

• Supervising and ensuring delivery of a professional and high standard of nursing care within the section while leading a team of nurses and patient attendants in delivering individual and team targets.
• Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention. 
• Ensure primary nurse engagement with doctors and other care providers regarding patients’ plan of care and care solutions with emphasis on a team-based problem-solving approach to provide unified approach to patient care.
• Review and ensure that nursing care plans are scientific, evidence based and address the  priority needs of the patients.
• Ensuring proper and timely documentation, maintaining proper records, confidentiality, and always handing over between shifts. 
• Maintaining the inventory of all assets in the section and ensuring minimal stock of consumables and drugs is maintained in the section sub stores.
• Daily check on all equipment in the section to ensure that all are always in good working condition through compliance with the PPM and reporting promptly the faulty equipment.
• Participate in development and ensure implementation of organizational and departmental policies and procedures (SOPs) and quality improvement plans in the section including infection prevention.
• Ensuring all planned sectional activities are geared towards meeting growth and quality objectives.
• Tracking of daily CQIs Preparing routine reports as per the departmental KPIs and as required. 
• Preparing monthly work schedules (ROTA) and supervising section operations and staff.
• Ensure That all staff supervised in the department achieve the set 8 hours of training  monthly, on emergency procedures for all section staff and students and ensure daily allocation to the emergency Rota.
• Providing leadership ensuring, employee development, employee engagement and   performance management to deliver departmental objectives and goals.
• Safeguarding patient’s belongings such as when undergoing surgery or during delivery.
• Control the departmental budget within the agreed parameters by ensuring efficient utilization of resources are used to maximum effect and take charge on stock control.
• Participate in business development and activities and follow up on customer feedback
• Ensure safe and clean environment for staff patient/clients and visitors compliance with policies and protocols including health and safety, risk management and critical incident reporting.
• Monitor and ensure clients satisfaction and proactively manage their complaints as they arise.
• Any other duty as assigned by the supervisor in line with the job description.

Person Specification

• Graduate of an accredited nursing school as a Registered Nurse with a valid license with the Nursing Council of Kenya.
• Updated BLS, ACLS/ATLS certificate
• Minimum of 5 years work experience in a healthcare setting involving maternity  patients;  of which 2 years must be in a managerial position in the maternity unit.
• Must be a seasoned manager with Obstetrics experience in Outpatient and Inpatient.
• Customer focus, empathetic and emotional intelligence
• Strong interpersonal and communication skills
• Organizational awareness and attention to detail
• Team work and result oriented
• Ethical and reliable

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Job Objective/Purpose

Provide safe and high-quality endoscopy services in line with the hospital policies and procedures.

Key Responsibilities

• Performs endoscopy procedures with endoscopists.
• Perform pre-procedure assessment reviewing patient history and physical examination.
• Formulate a nursing care plan to address patient care goals and ensure an excellent outcome.
• Coordinate planned nursing care with other healthcare team members.
• Act as the team leader during endoscopy procedures
• Prepare procedure room for the patient.
• Perform a pre-procedure safety checklist to ensure patient safety.
• Document patient care activities and outcomes as per policies and procedures.
• Ensure continuity of patient care during the post procedure phase with an effective handover.
• Develop promotions and publicity for the endoscopy services in collaboration with the marketing department.
• Uses equipment and departmental resources appropriately.
  • Assists central scheduling with the accurate scheduling of patient appointments.
  • Covers on-call schedule as assigned following departmental procedures.
  • Maintains equipment, including cleaning and disinfecting according to departmental IPC procedures and processes.
  • Identify problems with equipment and notifies appropriate resources for diagnosis and repair and assist with evaluation of new equipment.
• Ensure financial objectives of the Endoscopy Service are met by;
  • Managing costs within budget.
  • Timely and accurate billing.
  • Ensuring an invoice rejection rate of < 1% by enforcing exclusions, guaranteeing the necessary pre-authorizations and proper documentation and following through with the credit control team.
• Patient satisfaction and confidentiality:
  • Ensure patient satisfaction through quality of care, communication, and collection of feedback from patients as determined in the KPI using the standardized patient satisfaction tools.
  • Always maintain client/patient privacy and confidentiality
• Provide Monthly reports to the line manager and senior hospital management on the performance of the endoscopy Services.

Person Specification

• BSc. Nursing or KRCHN
• BLS and ACLS certification
• Must have a valid practicing license from the Kenya Nursing council.
• At least two years of experience in endoscopy procedures, including Gastroscopy, Colonoscopy, ERCP and Bronchoscopy is a MUST have.
• Good Interpersonal and communication skills
• Customer focus