Job Summary:

We are seeking to hire a highly experienced and hands-on Operations Manager from a leading hotel to oversee the daily operations of our hospitality establishment, including restaurants, bars, pool, gym, and accommodation services. The ideal candidate should demonstrate strong leadership and operational excellence.

Key Responsibilities:

• Oversee and coordinate the seamless operation of all departments.
• Ensure top-tier guest experience by maintaining high service standards across all hospitality areas.
• Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction.
• Supervise restaurant and bar operations, ensuring exceptional food quality, service, and hygiene standards.
• Monitor stock levels, procurement, and cost controls to optimise profitability.
• Maintain high occupancy levels through effective revenue management and guest satisfaction initiatives.
• Handle guest feedback, complaints, and special requests professionally and promptly.
• Work with fitness trainers and pool attendants to provide engaging guest experiences..
• Drive a culture of teamwork, accountability, and continuous improvement.
• Conduct performance evaluations and staff development programs to enhance team capabilities.
• Develop and manage budgets, monitor operational costs, and drive revenue growth across departments.
• Analyze key performance indicators (KPIs) to optimize profitability and efficiency.
• Ensure compliance with health, safety, and hygiene regulations across all operational areas.
• Maintain brand standards and uphold the hotel’s reputation for excellence.

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Job Summary:

We are seeking a dedicated and detail-oriented Housekeeper with experience in maintaining cleanliness and organization in residential or commercial settings. The ideal candidate should have a keen eye for cleanliness, a strong work ethic, and the ability to work efficiently with minimal supervision.

Key Responsibilities:

• Perform general cleaning duties, including dusting, vacuuming, sweeping, and mopping floors.
• Sanitize and clean bathrooms, kitchens, and common areas.
• Change bed linens, replace towels, and restock guest amenities.
• Handle laundry services, including washing, drying, and ironing.
• Maintain and organize cleaning supplies and equipment.
• Follow safety and hygiene protocols to ensure a healthy environment.
• Report maintenance issues or damages to the supervisor.
• Adhere to company policies and procedures regarding cleaning standards and client privacy.

Requirements

Qualifications & Experience:

• Diiploma or equivalent (Certification in Housekeeping or Hospitality is a plus).
• 2-4 years of housekeeping experience in a hotel, resort, or residential setting.
• Knowledge of cleaning chemicals, equipment, and proper usage.
• Ability to handle cleaning equipment, such as vacuum cleaners, steamers, and mops.
• Strong attention to detail and cleanliness.
• Time management and organizational skills.
• Ability to work independently or as part of a team.
• Good communication and interpersonal skills.

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Job Summary:

We are seeking to hire a highly analytical and detail-oriented Cost Controller to oversee and minimize wastage in all aspects of the hotel’s restaurant operations. The ideal candidate will be responsible for monitoring food and beverage costs, inventory control, supplier pricing, portion control, and operational efficiencies to ensure maximum profitability.

Key Responsibilities:

• Track and analyze food and beverage costs to ensure alignment with budgeted targets.
• Identify and implement strategies to reduce wastage and enhance cost efficiency.
• Conduct regular cost-benefit analyses to optimize procurement and pricing decisions.
• Monitor stock levels and ensure efficient inventory usage to prevent over-ordering or wastage.
• Conduct daily, weekly, and monthly stock audits for the restaurant, bar, and kitchen.
• Ensure accurate stock receiving, issuing, and storage procedures are followed.
• Evaluate supplier pricing and negotiate cost-effective contracts without compromising quality.
• Ensure compliance with purchase orders and approved budgets.
• Monitor and verify incoming stock quality and quantity to prevent losses.
• Work closely with the kitchen and restaurant teams to implement portion control measures.
• Identify sources of food wastage and propose corrective actions.
• Monitor kitchen and service practices to ensure optimal usage of ingredients.
• Develop and update menu costing to ensure profitability of dishes.
• Analyze recipe standardization and portion control to maintain consistency and reduce excess costs.
• Prepare cost control reports highlighting areas of wastage, inefficiencies, and cost-saving opportunities.
• Generate profitability analysis reports for food and beverage items.
• Collaborate with the finance team to forecast and manage food and beverage expenses.

Requirements

Qualifications & Experience:

• Bachelor’s degree or diploma in finance, accounting, hospitality management, or a related field.
• 5+ years of experience in a similar role within the hotel or hospitality industry.
• Strong knowledge of food and beverage cost management, procurement, and inventory control.
• Experience working in a restaurant, bar, or hotel environment with a focus on cost control.
• Strong analytical and problem-solving skills
• Ability to identify cost-saving opportunities without compromising quality
• Excellent attention to detail and accuracy in financial reporting
• Knowledge of restaurant operations, purchasing, and inventory control systems
• Proficiency in hotel management and accounting software (e.g., Micros, SunSystems, Opera)
• Strong communication skills to collaborate with chefs, F&B managers, and procurement teams

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Job Description

The Retail Shop Supervisor is responsible for overseeing the day-to-day operations of a retail store. This individual plays a vital role in ensuring the store meets its sales targets, maintains high levels of customer satisfaction, and operates efficiently. The Retail Shop Supervisor will lead a team of retail staff, provide guidance, and maintain a positive working environment.

Key Responsibilities:

Team Leadership:

• Supervise and coordinate the activities of retail staff, including sales associates, cashiers, and stock personnel.

Customer Service:

• Ensure exceptional customer service is consistently provided by all team members.
• Handle escalated customer inquiries and complaints, resolving issues to the satisfaction of the customer and the company.
• Foster a customer-focused environment to build strong relationships and encourage repeat business.

Sales and Merchandising:

• Monitor sales targets and take necessary actions to achieve and exceed set goals.
• Ensure merchandise is attractively displayed, and shelves are adequately stocked at all times.
• Implement effective merchandising strategies to promote products and maximize sales.

Inventory Management:

• Oversee inventory levels, conduct regular stock checks, and assist in managing the store’s inventory control systems.
• Coordinate with the purchasing department to restock products on time and avoid stock outs.

Store Operations:

• Open and close the store, ensuring all security procedures are followed.
• Manage cash handling procedures, including opening and closing cash registers.

Administrative Duties:

• Prepare and submit reports on sales, inventory, and other relevant operational aspects to the management as required.
• Assist in scheduling staff shifts, ensuring adequate coverage during peak times and days.

Requirements

• Diploma in Business Administration or its equivalent.
• At least 2 years related experience and or training; or equivalent combination of education and experience.
• Proficiency in Microsoft office.
• Sales Oriented.
• Profit driven.
• Team work, team development and holding people accountable
• Initiative and creativity
• Excellent communication skills
• Customer oriented
• Human relations and interpersonal skills

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Job Overview

• We are seeking to hire a highly skilled and creative Barista & Mixologist with experience in high-end restaurants and luxury hotels. The ideal candidate will be responsible for crafting exceptional coffee, cocktails, and signature drinks, ensuring an elevated guest experience while maintaining high-quality standards, inventory control, and excellent customer service.

Key Responsibilities

• Prepare and serve high-quality coffee, espresso-based drinks, and specialty teas.
• Craft classic and signature cocktails, mocktails, and other bar beverages with precision.
• Innovate new drink recipes in line with seasonal trends and guest preferences.
• Maintain consistency in presentation, taste, and service quality for all beverages.
• Engage with guests to understand their preferences and provide personalized drink recommendations.
• Deliver an elevated customer service experience, ensuring guest satisfaction.
• Maintain a warm, professional, and welcoming bar and café ambiance.
• Manage and monitor beverage stock levels, ordering, and storage.
• Track waste, breakage, and portion control to minimize losses.
• Ensure proper handling and storage of spirits, coffee beans, and ingredients.:
• Ensure the bar and coffee station comply with health, safety, and sanitation regulations.
• Maintain cleanliness, organization, and proper equipment maintenance.
• Follow responsible alcohol service guidelines and adhere to liquor licensing laws.
• Work closely with the F&B team, chefs, and service staff to enhance overall guest experience.
• Provide training on beverage preparation, service etiquette, and mixology techniques to junior staff.

Requirements

Qualifications & Experience

• Diploma or certification in Hospitality, Food & Beverage Management, or Barista & Mixology Training.
• 3+ years of experience as a Barista and/or Mixologist in a high-end restaurant, luxury hotel, or fine-dining establishment
• Strong expertise in coffee brewing, latte art, and espresso machine operation.
• Proven experience in craft cocktail creation, liquor pairing, and bar management.
• Exceptional beverage preparation skills (coffee & cocktails)
• Strong knowledge of coffee beans, brewing methods, and mixology techniques
• Excellent customer service and communication skills
• Ability to work in a fast-paced, high-end environment
• Attention to detail and passion for beverage innovation
• Knowledge of POS systems, inventory control, and beverage costing