REQUIREMENTS
Qualifications:

• Diploma in Nursing from a recognised learning institution. 
• Courses in customer care, communication, sales, and marketing will be an added advantage. 
• Experience in counselling and working in a contact centre. 
• Recent graduates with interest in non-bedside nursing and telemedicine are encouraged to apply.  
• At least one year working experience in an SRH organisation.  
• Customer service experience.  
• Knowledge of administration and clerical processes.  
• Good knowledge of MSI Reproductive Choices Kenya services and services delivery channels  
• Ability to work long hours and in a shift system.  
• Prior experience in a call centre environment (an added advantage). 
• Female candidates are encouraged to apply.

Knowledge and abilities

• Knowledge of customer service principles and practices  
• Fluent communication in both English and Kiswahili with a clear neutral accent  
• Verbal and written communication skills  • Effective listening Skills  
• Attention to detail.  
• Non-judgemental  
• Adaptability  
• Excellent computer skills
• Stress tolerance  
• Resilience  
• Positive attitude  
• Respect for others
• Teamwork.  

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REQUIREMENTS
Qualifications

• Diploma in Clinical Medicine/Surgery from a recognised medical training college. 
• Registered by the Kenya Clinical Officers Council and possess a valid practicing license.
• Two years post-training experience providing Clinical services in a busy hospital/medical centre. 
• Practical working knowledge of Microsoft office suite

Skills

• Confidentiality
• Client-centred
• Empathy
• Organizational skills
• Communication skills
• Team player