Reports To: Chief Marketing Officer – CMO

Division: Marketing

Mission:

• To position the Marketing function as a strategic business enabler by facilitating full alignment of Marketing roadmap and KPIs across functional areas and with overall commercial strategy. Lead and support the communication process for MTN Nigeria across business units/functions.

Description:

• Setting up and running the department’s execution engine from ideation to business case, through implementation and post-mortem assessment
• Provide a periodic high-level view/report on key projects and surface any barriers or management support required.
• Lead select strategic projects that will help strategically position MTN and provide new growth levers.
• Ensuring marketing roadmap and initiatives are aligned with overall commercial strategy and KPIs across departments
• Coordinating with cross-functional teams to ensure that all parties are on track with project requirements, deadlines, and schedules
• Establishing effective project communication plans and ensuring their execution
• Use relevant metrics and measures to routinely monitor progress against targets and propose appropriate strategies to drive ownership and accountability.
• Drive an increase in MTNN’s Net Promoter Score 
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation. 
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
• Partner with MTNN’s Ecosystem Partners to deliver business value. 
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Education:

• Bachelor’s degree in Business or Management, with a concentration in Marketing or a related discipline
• Certification in Project Management is desirable.

Experience:

6-13 years of experience, which includes:

• Experience managing enterprise or functional projects
• Experience dealing with senior stakeholders
• Management Consulting experience preferred
• Certification or experience in Project Management is desirable

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Reports To: Manager – Products

Division: Marketing 

Mission:

• To support the development, enhancement, and management of telecommunication products and services by conducting market research, analyzing data, monitoring product performance, and collaborating with cross-functional teams to deliver innovative solutions that align with organizational objectives and customer needs.

Description:

• Conduct market and competitor analysis to identify opportunities for product growth.
• Assist in the development and launch of new products or services.
• Monitor the performance of existing products and suggest enhancements.
• Develop and maintain product documentation, including product guides and FAQs.
• Collaborate with IT, marketing, and operations to ensure seamless product delivery.
• Manage User Acceptance Testing (UAT) and provide feedback for improvements.
• Support the launch of new products and features by coordinating cross-functional activities.
• Analyze customer feedback to identify pain points and propose solutions.
• Prepare presentations and reports for management and stakeholders.
• Ensure compliance with regulatory and organizational standards.
• Identify and propose innovative solutions to improve product effectiveness and user experience.
• Support the sales team by providing product knowledge and insights.
• Evaluate competitor offerings and recommend strategic product adjustments.
• Collaborate with cross-functional teams to gather requirements for product improvements.
• Stay up-to-date with industry trends and emerging technologies.
• Participate in project management for new products introduced by MTNN.
• Ensure adherence to defined policies, procedures and quality standards as agreed within the department.
• Exhibit flexibility in changing circumstances.

Education:

• First  degree in any related discipline 
• Fluent in English 

Experience:

3-7 years’ experience which includes

• Minimum of 3-5 years in product development, analysis, management, or related fields.
• Proven experience in the telecommunications industry is a plus.
• Strong proficiency in data analytics tools and reporting.
• Knowledge of product lifecycle management and market analysis.

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Reports To: Senior Manager – Governance and Service Resilience

Division: Information Technology

Mission:

• Develop and maintain the IT disaster recovery plan  
• To coordinate the implementation of common Business Continuity/Disaster Recovery processes; to work closely with Information Technology (IT) staff to evaluate, recommend and implement approved Disaster Recovery strategy. 
• To support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities can be recovered within required, and agreed, business timescales. 
• Ensuring that the Disaster Recovery facilities and services are always in ready state to sustain the business and in the event of a disaster with the same level of services and availability. 

Description:

• Performs business continuity and disaster recovery planning and analysis for medium to highly complex assignments. 
• Work with Business Continuity management to ensure that the disaster recovery (crisis management) and business continuity plans drive disaster recovery (DR) strategy and procedures. 
• Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies. 
• Establish and maintain detailed DR communications and command and control plans through a change management process. 
• Work with the IT technical staff to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle. 
• Develop and understand all testing necessary for a successful DR execution. 
• Schedule and lead all DR exercises. 
• Provide ongoing feedback for risk management, mitigation, and prevention. 
• Represent disaster recovery cost requirements in the annual budgeting process. 
• Regularly report Disaster Recovery activities to upper management.
• Act as liaison for auditing and examination of disaster recovery processes. 
• Works on multiple projects as a lead on business continuity and disaster recovery planning components. 
• Serves as a subject matter expert in disaster recovery and business continuity planning 
• Develop and implement a plan to provide fail-over capacity of all mission critical servers, applications and networks from service-based execution.
• Manage and leverage IT BSC’s relationship with its key vendors, including day-to-day communications and coordination. This includes the preparation and enforcement of the embedment of business continuity KPIs in IT contracts.

Education:

• Bachelor’s degree or HND in Computer Science/Engineering, Information Systems, a related field, and equivalent work experience. 
• Fluent in English  

Experience:

6-13 years of work experience, which includes: 

• Minimum of 6 years’ experience in business continuity and IT disaster recovery experience, with experience in supervising others. 
• Experience working in a medium organization 
• Possess any combination of these appropriate certifications, such as the Disaster Recovery Institute International or Business Continuity Institute, i.e., Certified Disaster Recovery Manager (PECB), BCI-Business Continuity Manager, ISO 2230 – Foundation, Lead Implementer, ITIL v4, COBIT 2019, ISO 27001, CISSP, etc. 
• Requires in-depth knowledge of business process modelling, computer platforms, networks, and proven project management skills. 
• Expert-level experience in ITIL v4 service management delivery and service support practices 
• Strong skills in the planning and conducting of regular business live testing or drills, incident management and emergency response, recovery support, and business resumption procedures. 
• Strong knowledge and understanding of business continuity and disaster recovery planning techniques and on-prem and cloud technologies, as well as the methods used in performing disaster recovery risk analyses and business impact analysis.
• Knowledge of governance, risk (and audit), and compliance management (GRC) 
• Experience in preparing, reviewing, and reporting disaster recovery metrics 
• A good understanding of available and emerging IT technologies (disaster recovery tools). 
• Experience in IT operations, specifically in areas of data recovery, backup solutions, and contingency planning 
• Experience and understanding of Infrastructure Technologies, including Windows, Unix, Virtual Machines, Hyper Converged Infrastructure,  SAN, SDN, Network and databases. 
• Possess excellent communication and presentation skills. 

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Reports To: Manager – Fraud Prevention and Detection

Division: Internal Audit and Forensic Services

Mission:

• Provide expert assessments, analytics, monitoring and reporting on proactive fraud management and forensics

Description:

• Prioritize fraud risk management activities (including fraud risk assessments, forensic deep dives, and fraud awareness trainings) and ensure correct methodology is followed to establish a good understanding of the fraud risks and root causes and use this information to provide meaningful reporting to management.
• Conduct fraud risk assessments, fraud awareness sessions, risk deep dives, and review procedures, in collaboration with third parties where applicable, in accordance with the annual Fraud Risk Management Framework and ad hoc reviews on high-priority engagements to ensure that those engagements are duly and thoroughly performed in a timely manner.
• Participate in planning fraud risk management engagements (including fraud risk assessments, forensic deep dives, fraud awareness sessions, and relevant management requests).
• Compile all relevant documentation detailing control weaknesses, findings, and areas of improvement from fraud risk management engagements, ensuring that the report adequately describes the root causes, impact, and possible risk mitigations.
• Use data analytics tools, technological advancements, and other means of analysis for fraud risk management activities to support line analysis activities, providing meaningful information that will assist in mitigating fraud risks and preventing fraud.
• Monitor the status of recommendations made from the fraud risk management engagements and fraud investigations and provide timely feedback to manager.
• Monitor adherence to the approved proactive fraud risk management framework and make the appropriate escalations if necessary.
• Ensure fraud risk management engagements are aligned to policies, procedures, and professional standards to mitigate identified fraud risk.
• Provide suggestions to enhance proactive fraud management and investigations policies, procedures, and standards.
• Assist in performing quality assurance assessments in relation to OPCO Forensic Services units and engagements performed.
• Monitor and ensure 100% availability of all whistleblowing channels and report/resolve any challenges identified.
• Manage relationships with stakeholders to achieve the objectives of proactive fraud management engagements and the overall fraud management strategy.
• Assesses the level of risk and makes decisions that directly impact the customer experience and risk to MTNN.

Education:

• First Degree in Accounting/Computer Science/Law/Information Technology or related discipline
• Professional qualification/certifications (CFE or ACA, ACCA, CRISC, CIA, CPA, CMA or CISA)

Experience:

3–7 years of relevant experience in Fraud Risk Management, Fraud Investigations or Fraud Prevention and Detection

• Minimum of 3 years’ experience in Fraud Risk Management or Enterprise Risk Management or Information Security Risk Management
• Experience in Data Analytics
• Experience working in a small to medium organization